Privacy & Data Protection Policy

Cambs Pro Clean

Effective Date: 15th January 2026

1. Introduction and Scope

Cambs Pro Clean (“the Company”) is committed to the transparent and lawful processing of personal data. This Policy outlines our practices regarding the collection, use, and safeguarding of data in strict accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Policy applies to all clients, prospective clients, and users of our digital platforms.

2. The Data Controller

For the purposes of applicable data protection legislation, the Data Controller is:

Cambs Pro Clean

Contact Email: enquiries@cambsproclean.com

3. Categories of Data Collected

In the course of providing professional cleaning services, we may collect the following "Personal Data":

Biographical Data: Full name.
Contact Information: Property address, telephone numbers, and email addresses.
Technical & Service Data: Property-specific details (fiber types, square footage, staining history), photographic evidence of Items, and metadata from website interactions.
Financial Records: Transactional history and billing details (excluding restricted payment card data).

4. Legal Basis for Processing (Article 6, UK GDPR)

The Company processes data under the following lawful constructs:

Contractual Necessity [Art. 6(1)(b)]: Processing is essential for the performance of a contract (the Booking) or to take steps at the request of the individual prior to entering into a contract (Quotations).
Consent [Art. 6(1)(a)]: Where the individual has given clear consent for specific purposes, such as direct marketing.
Legal Obligation [Art. 6(1)(c)]: Processing is necessary for compliance with a legal obligation to which the Controller is subject (e.g., HMRC tax compliance).
Legitimate Interests [Art. 6(1)(f)]: Processing is necessary for the purposes of the legitimate interests pursued by the Controller, including business development and quality control.

5. Marketing and Communications
When you submit an enquiry or make a booking, we will contact you regarding your quote, appointment, or service (e.g., confirmations, updates, invoices). Where we send marketing communications (such as offers or seasonal reminders), you may opt out at any time by contacting enquiries@cambsproclean.com.

6. Data Retention and Security

Retention: We retain personal data only for as long as is necessary to satisfy the purposes for which it was collected, or to comply with statutory retention periods (typically six fiscal years for financial records).
Security: We employ robust technical and organisational measures (including encryption and secure access controls) to mitigate the risk of data breaches, unauthorised access, or unlawful disclosure.

7. Third-Party Disclosures

The Company does not engage in the sale or trade of personal data. Data may be disclosed to third-party "Data Processors" (e.g., cloud storage providers, payment gateways, or insurance underwriters) strictly for the purpose of executing our business operations, or where required by a court order or regulatory authority.

Some of our service providers may process data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place.

8. Rights of the Data Subject

Under Chapter III of the UK GDPR, you possess the following rights:

The Right of Access: To obtain a copy of your personal data held by us.
The Right to Data Portability: To receive personal data you have provided to us in a structured format, where applicable.
The Right to Rectification: To correct inaccurate or incomplete information.
The Right to Erasure: To request the deletion of data where it is no longer necessary for its original purpose.
The Right to Object: To cease the processing of your data for direct marketing purposes.

9. Exercise of Rights and Opt-Out Procedure

To exercise any of the aforementioned rights, or to withdraw consent for marketing communications, please submit a formal request to enquiries@cambsproclean.com. Marketing opt-outs will be processed within 48 hours of receipt.

10. Regulatory Authority

Should you believe that the Company has not complied with its obligations under the UK GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies and Embedded Third-Party Forms (Fillout)
Our website uses essential cookies required for basic functionality, security, and performance.
We also embed our online quote form using a third-party provider (Fillout). When you use the embedded form, Fillout may process the information you submit and may use essential cookies and technical identifiers (such as browser/device information and network identifiers) to protect against spam and ensure the form operates correctly.
We do not use analytics, advertising or remarketing cookies at this time.